FAQ
Frequently asked questions
Here are some common questions about our company.
Vision Graphics specializes in embroidery digitizing, vector art conversion, graphic design, logo design, website development, image editing, and branding. We provide high-quality, customized solutions with fast turnaround times for clients worldwide.
You can send your artwork or logo by email. Please include the following details:
- Quote request or order.
- Design name.
- Logo size (in inches, centimeters, or millimeters).
- Number of colors.
- Fabric or material type.
- Design placement (hat, left chest, jacket back, etc.).
- Stitch type (if required).
- Required file format.
Once we receive your artwork and specifications, we will review the details and provide a quote or begin processing your order.
Yes, we offer test designs and sample stitch-outs upon request to ensure your design meets expectations and runs smoothly on your machine before production.
We offer embroidery designs in a wide range of file formats, including DST (recommended), EMB, PXF, PEC, PES, DAT, XXX, JEF, SEW, EXP, KSM, PCS, VIP, DSB, DSZ, and many more. DST (Tajima) is the most commonly used format and is compatible with most embroidery machines. If you require a different format, simply let us know, and we'll be happy to assist.
Our standard turnaround time for most embroidery digitizing orders is 2 to 12 hours, depending on the design's size and complexity. For urgent projects, we also offer same-day service to help meet your deadlines.
Yes, we offer free sample designs so you can evaluate the quality of our digitizing services. You can test them on your embroidery machine to ensure they meet your expectations before placing an order.
We serve clients worldwide and work across multiple time zones, including EST, CST, MST, PST, GMT, CET, AEST, and IST. Our team ensures prompt communication and fast turnaround times, regardless of your location.
We currently accept secure payments through PayPal. Once your order is confirmed, we will provide payment instructions or send you a PayPal payment request for a safe and convenient transaction.
We issue invoices monthly and send them at the end of each month for all completed orders and services.
Yes, we securely store backups of all completed designs. If you ever lose your files or need them resent, simply contact us, and we’ll provide a copy at no additional cost.
We offer free revisions for sew-quality adjustments, including registration fixes, outline corrections, and stitch optimization. Changes to the original artwork, adding new elements, or making major design modifications may incur an additional charge.